When shopping online, you want your sensitive and private information kept that way! To help ensure a secure transaction, we have a few safeguards in place. If your payment declines, please check the following details:
- Does the order's billing address match the address associated with your payment method? If you have recently moved, confirm that your new address has been updated with your card provider.
- Are your card details entered correctly?
- Are you using one of our accepted payment methods? We accept Visa, Mastercard, and Discover. Some Visa-Debit cards may also be accepted, depending on your card issuer.
Additional note for our US Customers:
As our company is located in British Columbia, Canada, your card issuer may flag and reject a charge from our website as a way to help protect you against fraudulent activity. Not to worry - it's usually a quick fix! Your provider will typically contact you via text or phone to confirm the purchase is legitimate.
All orders are processed as a one-time transaction, and as a result, we do not store payment details for future use. This helps protect your sensitive information. If you have any questions or concerns regarding if a payment has been processed, please do not hesitate to contact our customer support team at 1-888-514-1663 or via email at info@outlandliving.com and we would be happy to assist you!
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