When shopping online, it's essential to keep your sensitive and private information secure. To help ensure a smooth transaction, we have several safeguards in place. If your payment declines, please check the following:
• Billing Address: Does the billing address for your order match the address associated with your payment method? If you’ve recently moved, make sure your new address is updated with your card provider.
• Card Details: Are your card details entered correctly?
• Accepted Payment Methods: Are you using one of our accepted payment methods? We accept Visa, Mastercard, and Discover. Some Visa-Debit cards may also be accepted depending on your card issuer.
• Flagged Transaction: As our company is in British Columbia, Canada, your card issuer may flag and reject a charge from our website to help protect you from fraudulent activity. Not to worry — it's usually a quick fix! Your provider will typically contact you via text or phone to confirm the purchase is legitimate, and once you have confirmed, your order can be processed.
If you have any questions or concerns about whether your payment has been processed, please don't hesitate to reach out to our customer support team at info@outlandliving.com or call us at 1 (888) 514-1663.
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