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Knowledge base
Orders/Shipping/Returns (3)
Shipping & Delivery (15)
When will I see visible movement in the tracking information?
I’m purchasing one of your products as a gift. Can you provide a gift receipt and custom message?
How will my order ship?
View all 15
Returns & Refunds (7)
What is your return policy?
How do I request a return?
Can I return replacement parts?
View all 7
Ordering & Cancellations (4)
How do I cancel my order?
What payment methods do you accept?
Why do I see charges on my bank account even though my card was declined?
View all 4
Troubleshooting (2)
Outland Living Portable Fire Pits (2)
I’m Missing Rocks from My Fire Pit
The flame on my portable fire pit is low - what should I do?
Outland Living Fire Tables (1)
Difficulties lighting my table using the auto-ignition feature
Warranty & Registration (1)
Warranty (1)
Request Warranty Support
Product FAQ & Tips (2)
Outland Living Fire Tables & Accessories (1)
Questions & Answers
Outland Living Portable Fire Pits & Accessories (1)
Questions & Answers