What is your return policy?

We offer a 30-Day Satisfaction Guarantee to ensure our products are a good fit for you and your outdoor space! If you are not 100% satisfied with your purchase, you may request a return for a full refund within 30 days of receipt, provided the following conditions are met:

• Must be returned within 30 days from when the order was received
• Must be returned using a pre-paid return label supplied by Outland Living
• The product must be returned in its original packaging and contain its original contents
• The product must be in good condition

This policy applies to new products only. After 30 days, orders are no longer eligible for return, and we are unable to process exchanges at this time.

Exclusions and Special Return Conditions:

Natural Gas Conversion Kits

• Natural gas conversion kits are not eligible for free returns
• A standard $19.99 return fee will apply to help cover return shipping costs
• The fee will be deducted from the refund amount
• These items remain eligible for return within 30 days, provided all return eligibility requirements are met

Final Sale Items

• Replacement parts are final sale and are not eligible for return

Return Shipping Responsibility

In certain cases, customers may be responsible for a percentage of the return shipping costs, including but not limited to:

• Returns involving multiple items
• High-value orders

Additional Return Fees

If return eligibility requirements are not met, you may be subject to a 20% return fee and/or may be responsible for return shipping costs. This amount will be withheld from your refund.

This may apply in the following situations:

• The package was refused upon delivery
• The package was not picked up from a hold location within the carrier’s allotted pick-up window 
• The package was returned due to providing Outland Living with the incorrect shipping address
• The package was returned missing components
• The product was returned damaged by the customer