We offer free returns, and as long as the 30-day satisfaction guarantee criteria are met, customers are eligible for a full refund. However, a 20% return fee or responsibility for return shipping costs may apply in specific cases, including:
- Returns involving multiple items or high-value orders
- Packages refused upon delivery
- Packages not picked up from a carrier hold location within the allotted timeframe
- Returns due to an incorrect shipping address provided to Outland Living
- Returned items are missing components
- Items returned heavily used or damaged by the customer
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